I am happy to answer any and all questions you have about quilting, my patterns or helping you figure out how to use this site. But please take a moment to read the answers to the most common questions I get before you email me at stephanie.soebbing AT gmail DOT com. Chances are the answer you are looking for is below.
Every time I try to login I get an error message. Help!
There are two really common reasons why this happens. The first is you have an account and are entering your email in place of your username. Just enter in your username and password and you’ll be able to get in. There also is a possibility that you don’t have an account. Getting on the email list and creating an account are two separate processes. So if you’ve never downloaded a pattern, or bought a kit from this website, then you will need to create an account. You can do so at this link.
I get your emails, but I can’t login to download a pattern.
My email provider and online store are managed by two separate companies and they don’t play nice together. That means getting on the email list is a separate process than creating an account to download a pattern. If you’ve downloaded my patterns on Craftsy or signed up for emails using a form on this website, that doesn’t mean you have an account. If you’ve never downloaded a pattern, or bought a kit from this website, then you will need to create an account. You can do so at this link.
I forgot my username. Where can I find it?
First, make sure you do have an account. You would only have created one if you have downloaded a pattern or purchased a kit from this website. If you’re certain you do have an account, then look for the email you got when you created an account and your username will be in there.
I purchased/downloaded a pattern but I haven’t received it yet. When will I get it?
Digital downloads are emailed to you within moments of checkout. If you purchased or downloaded a free pattern but haven’t received your pattern, check your junk or spam folders and it probably is in there. If you still don’t see it, all your patterns are saved under the “My Account” tab at the top of every page. You can always get your download link again there. You can also add my email stephanie.soebbing (at) gmail.com to your address book to make sure future downloads don’t end up in your junk mail.
Why did you leave Craftsy?
First of all, I didn’t leave Craftsy, you can still download my patterns there. But I wanted to bring the option to download patterns to my own website for two reasons. First once you go through the process of creating an account and downloading your first pattern is should be a lot easier than having to leave my website, go to another one, download a pattern there try to figure out where the PDF is once you finish ect. Second, this website has grown tremendously, which is awesome. But it also means it costs a whole lot more than $10 a month in hosting charges to run. More people hanging around on my website, means more revenue. Which means I can help support my family, and continue to bring you all lots of free patterns and tutorials. So I hope it isn’t too much trouble for you to create a free account, to get a free pattern and watch free video tutorials.
Why do I have to create another account to download your patterns?
I use WooCommerce to run my online store and they require accounts to be created to process any transaction, including free pattern downloads. The reason is completing the checkout system is what triggers the website to send you your pattern via email immediately after your purchase and save the PDF to your account so you can download it again later if you can’t find the original. I don’t do anything with the information you provide to set up your account except to send you emails about fun new quilting patterns, tutorials and news and to ship your order if you buy a quilt kit. I also will never sell your information.
When I click on the link to download your pattern I’m asked to download a new program to view it. But then it still won’t open. How can I view your pattern?
Unfortunately is sounds like you have a virus or malware on your computer. The only program required to open the pattern is Adobe Reader or another PDF view, which usually comes pre-installed on most computers. You should never be asked to download a new program in order to view the pattern. If you are, do not click on it. To fix the problem, run a scan of your computer using a computer security software, like Norton, to identify and remove any viruses or malware. If the problem is severe, or you’re not great with computers, you may need to consult a professional. Once you are confident your computer is clean you will be able to download the pattern without any issues.
I can’t figure out how to download a pattern, can you just email it to me?
Unfortunately no, I can’t. There are more than 20,000 people who have downloaded my patterns, several thousand who do so on a monthly basis for the free block of the month I host each year. I just don’t have the resources to email PDFs individually. I am happy to help you troubleshoot the issues that are preventing you from downloading a pattern so you will know how to do it yourself, but I can’t send you your PDF individually.